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FAQ

Our books

We recommend these books for babies, toddlers and children ages 6 months to 3 years

Batteries are included.Each book uses three AG10/LR1130 button cell batteries. Only an adult should replace the batteries. Use a crosshead screwdriver to remove the screw. Only use batteries of the same or equivalent type as recommended. Remove exhausted batteries. Install the new batteries with the plus (+) sign facing up. Close the cover and secure it wit the screw tightly.​


Please note that common names for these button cell batteries are: AG10, LR1130, LR54, 189. AG10 batteries are compatible with the following models:

Energizer: 389, 390

Duracell: D389, D390

Maxell: SR1130W, SR1130SW

Panasonic: SP389, WS-10

Common: SG10, SR1130, 387

Citizen: 280-15, 280-24

Sony: SRI-BO SW

Varta: V389, V390

Ultralast: UL387

Renata: 17, 11

Seiko: TR1130W

Other: 289/8019, M, 89, GP89, S120


Batteries are necessary part of our books. Quality of the sound is very dependable on batteries condition. Batteries should be changed when sounds mix, distort, or become otherwise unintelligible as batteries weaken. Do not mix old and new batteries. Do not attempt to recharge non-rechargeable batteries. Do not dispose of batteries in general household waste; they must be recycled.

Please drop us a line at hello@dittybird.com and we'll get back to you with an answer.

Ordering

We’re sorry, at the moment, we have not implemented this feature yet.

You sure can! Send us an email to ussales@dittybird.com and write “Wholesale order” in the subject line.

All prices on our website are in USD.

To protect your security, we only accept orders online. If you have any problems, just contact us on hello@dittybird.com and we will be happy to help you.

Shipping

We’re sorry but that is not possible at the moment. All the books in one order will go to the same shipping address.

Yes, we partner with various couriers to ship to most corners of the world. 

To ship to Australia, please visit our Australian shop: https://au.dittybird.com/

Your order will be shipped within 24 hours from Monday – Friday.

We use mainly DHL to send out all orders made in the US.

Standard delivery (with tracking) - US$5

Delivery in the US is free when you spend US$29 or more in one transaction.

For international deliveries outside the US, we charge a US$20 flat fee.

US standard orders will take between 2-7 working days from the shipping notification email.***

International Orders will take 14 -21 working days for delivery depending on what country you are located in.

We’re sorry there is a delay. If your tracking number has not shown any movement, please, email hello@dittybird.com and we’ll take care of it.

Refund Policy

If you are dissatisfied with your purchase for any reason, you can return any book to us for a full refund, less shipping charges. Please note that you will be responsible for paying for your own shipping costs for returning your item.


To be eligible for a return, your item must be unused and in the same condition that you received it - ONLY IN SALEABLE CONDITION. To complete your return, we require a receipt or proof of purchase.​


Please note we must receive your return within 14 days of your original purchase date in order to refund you. Returns received more than 14 days after your original purchase date will not be honored.If you are planning on returning an item, please email us at hello@dittybird.com to let us know. Then, send the item(s), along with a copy of your original order confirmation receipt to:​ 

SELERY for MeMa Enterprise
Attn: RETURNS

1809 W. Frankford Rd.  #160

Carrollton, TX 75007.

We will notify you when we have received your return and will refund your via your original payment method. If there are any issues with your return, we will also notify you at that time.

You will need to cover postage costs. However, we will reimburse for return postage of any product deemed to be faulty or damaged within the 14 days return period.

f your returned products are in their original condition, we will process your refund or exchange within 3-5 working days. We will send you an email to inform you once it has been processed. Please note some credit card issuers or banks may take a longer period to process the refund and make funds available to you.